Union Council Services
NADRA (National Database and Registration Authority) used to offer ID cards and other important documents only at its main offices in big cities. Union Council Services. This made it hard for many people, especially in villages or far-off areas, because they had to travel long distances and wait in long lines. Union Council Services
Now, NADRA has started giving these services directly in Union Councils (UCs) – the local offices in towns and villages. This change makes it easier and faster for people to get things like ID cards, birth certificates, and family records without going far from home. Union Council Services
Pilot Launch Phase
Islamabad
- Saidpur
- Sihala
Model Town
- Koral
Chakwal
- Mureed Union Council
Gujrat
- Daulat Nagar
Basic identity services like making or renewing a CNIC, getting a B-Form (for child registration), receiving a Family Registration Certificate, updating marital status, and canceling a CNIC are now available at these Union Councils.
Understanding NADRA Succession Certificates & Letters of Administration 2025
Easier Access for Everyone
Before, people had to travel long distances to NADRA offices in cities. Now, they can get essential identity services closer to home, saving time, money, and effort.
Faster Service Delivery
By moving services to local UCs, NADRA has reduced long waiting times. Now, processes like CNIC renewal, B‑Forms, and marital status updates are handled more quickly and locally.
Support for Rural Communities
Many people in villages or small towns couldn’t easily visit city offices. These services in Union Councils help rural families register births, deaths, and family details without delays.
Improved Public Records
When more people register for ID cards or family certificates, the government gets better data for planning, such as for healthcare, education, and social programs.
Citizen Convenience & Inclusion
This move ensures that all citizens, even in remote areas, have equal access to official documentation. It helps in promoting digital inclusion and identity for all.
| Initiative | Key Features |
| One-Window UC Counters | Complete services at local Union Councils, including CNICs, B‑Forms, FRCs, marital status updates, and CNIC cancellations |
| Pak-ID & CRMS Mobile Apps | Secure biometric login for smartphones; supports local and overseas users for identity services and civil registration |
| Mobile Vans & Biker Units | Doorstep service delivery for CNIC renewals and updates, especially in Karachi and remote areas |
| Tehsil & Regional Offices | Physical NADRA centers are being expanded to all tehsils and key remote regions (e.g., AJK, GB, Gwadar) |
| NR&BP Biometric Policy | Biometric verification and data integration at the UC level; supports secure and real-time updates |
| Chipless CNIC with QR Code | New digital CNICs with QR codes, bilingual info, and special tags (e.g., for organ donors, persons with disabilities) |
| DEEP Digital Integration | Strengthening digital ID systems and enabling access to government and financial services |
FAQs
1. What services can I now get at my Union Council through NADRA?
You can get CNICs, B‑Forms, FRCs, marital status updates, and cancellations locally.
These services are now offered directly at selected Union Councils.
2. Which Union Councils currently offer NADRA services?
Islamabad (Saidpur, Sihala, Model Town, Koral), Chakwal (Mureed), and Gujrat (Daulat Nagar).
More areas will be added as the service expands.
3. How does this benefit people in rural areas?
It saves travel time and cost by bringing services closer to home.
Villagers can now access NADRA services easily and quickly.
4. What is the One-Window UC Counter?
It’s a single service point for all basic NADRA tasks within the Union Council.
This makes the process faster and more convenient for citizens.
5. Is there a way to access NADRA services from home?
Yes, through the Pak-ID app, mobile vans, and biker service in Karachi.
These options let people get documents without visiting an office.
6. What is the DEEP project, and how does it help me?
DEEP improves digital ID systems and links them to government services.
It makes registration faster, safer, and easier across Pakistan.
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